Location
Wadi Bani Khalid
Oman, P.O: 417
Portfolio
Wasam Al Rashdi
I'm
Passionate about providing effective technical support and solving IT issues with a focus on reliability, security, and efficiency. Experienced in handling day-to-day operations across systems, networks, and user environments.
Get to Know Me
Passionate About IT and Cybersecurity
With a strong foundation in IT support and a growing interest in cybersecurity, I thrive in environments where technology and problem-solving come together. I have hands-on experience troubleshooting systems, resolving user issues, and supporting day-to-day operations across hardware, software, and networks.
I believe that even in junior roles, consistency, curiosity, and clear thinking make a lasting impact in protecting digital environments.
Specialization
Computer Systems & Networks
Experience Level
Junior IT Technician
Education
Bachelor, SQU
Languages
Arabic, English
Skills
Skilled in IT support, networking, troubleshooting, and secure system operations.
Systems & Infrastructure
Active Directory
80%Proficient in managing users, groups, and access controls in enterprise
environments.
Microsoft Azure
60%Basic hands-on experience with Azure services, focusing on identity and
resource management.
Linux
65%Comfortable using Linux for system navigation, scripting, and basic
administration.
Networking & Security
Networking
60%Strong understanding of networking concepts, protocols, and
troubleshooting.
Penetration Testing
60%Foundational skills in identifying and testing security vulnerabilities.
Bash
65%Good command of shell scripting for automation and system tasks.
Technical Skills
Troubleshooting
85%Highly effective at diagnosing and resolving a wide range of technical
issues.
Technical Support
85%Skilled in providing end-user support and resolving hardware/software
problems efficiently.
Video Streaming
90%Extensive experience in setting up, managing, and troubleshooting live
streaming systems.
Web & Software Tools
WordPress
85%Proficient in building and customizing WordPress websites and managing
content.
Microsoft Office Packages
90%Expert in using Word, Excel, PowerPoint, and other Office tools for various
tasks.
Google Suites
90%Advanced user of Google Workspace tools for collaboration, documentation,
and communication.
IT Support
Help Desk
80%Experienced in handling tickets, prioritizing issues, and providing timely
support.
Customer Service
70%Strong communication and problem-solving skills in handling user and client
interactions.
Call Center
70%Capable of providing effective support in high-volume environments with
professionalism.
Personal & Soft Skills
Strong Work Ethics
100%Fully committed to responsibility, reliability, and delivering consistent
performance.
Teamwork
70%Works well in collaborative environments with clear communication and
shared goals.
Problem-Solving
75%Resourceful in analyzing situations and implementing practical solutions.
Time Management
85%Efficient in prioritizing tasks, meeting deadlines, and maintaining
productivity.
Resume
Professional Summary
A motivated and adaptable professional with a strong foundation in technology and problem-solving. Experienced in working with teams, supporting systems, and delivering practical solutions. Always eager to learn and grow in a fast-changing digital world.
Contact Information
- Wadi Bani Khalid, Oman
- wasam.rashid@gmail.com
- +968 7172 5404
- linkedin.com/in/wrsm
Technical Skills
Systems & Infrastructure
65%
Networking & Security
62%
Technical Skills
87%
Web & Software Tools
88%
IT Support
73%
Personal & Soft Skills
83%
Professional Experience
Summer Internship
June 2024 – July 2024
Omantel HQ (Bushar, Oman)
- Trained in the maintenance department.
- Learn the fundamentals of telecommunication.
IT Support Specialist
July 2025 - Present
Oxy (Mukhaizna, Oman)
- Installed and reinstalled Oxy OS images across multiple computer systems.
- Provided hands-on technical support for mobile devices, printers, projectors, and screen mirroring equipment.
- Delivered first-line support via call center and in-person, ensuring high-quality customer service.
- Handled a wide range of account-related issues, including locked accounts, password resets, blocked content, and user access problems.
- Resolved day-to-day IT issues involving Microsoft Office, Windows, and other desktop applications.
- Managed users, devices, and groups using Active Directory and Microsoft Azure.
- Processed and tracked hardware and software orders for various departments.
- Provided IT awareness and best practice training sessions to interns, trainees, and non-technical staff.
- Utilized ticketing systems to log, manage, and resolve support requests efficiently.
Education
Bachelor of Computer Systems & Networks Engineering
September 2018 - January 2025
Sultan Qaboos University (Seeb, Oman)
- Dean's list in Fall 23 & Spring 24 semesters.
Certifications
CCNA v7.00: Introduction to Networks
May 2023
Cisco Networking Academy
CCNA v7.02: Switching, Routing, and Wireless Essentials.
December 2023
Cisco Networking Academy
Courses
Introduction to Cybersecurity
October 2024
TryHackMe Training Website
Web Fundamentals
January 2025
TryHackMe Training Website
Junior Penetration Tester
January 2025
TryHackMe Training Website
Google Prompting Essentials
July 2025
Introduction to Microsoft Azure Cloud Services
August 2025
Microsoft
MS-900 Introduction to Microsoft 365
September 2025
Microsoft
Fundamentals of Red Hat Enterprise Linux
September 2025
Red Hat
Contact
Contact Info
Feel free to reach out for collaboration, opportunities, or any questions.
Phone Number
+968 7172 5404
Email Address
wasam.rashd@gmail.com